> For the complete documentation index, see [llms.txt](https://docs.solutioo.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.solutioo.de/differenzbesteuerung/differenzbesteuerung_en_us/help/support.md).

# Request help from solutioo

Use the contact form below for questions about Margin Tax. Your request goes to solutioo through our existing Dynamics CRM form.

## 1. Prepare your request

1. Check [Troubleshooting](/differenzbesteuerung/differenzbesteuerung_en_us/help/troubleshooting.md) and [FAQ](/differenzbesteuerung/differenzbesteuerung_en_us/help/faq.md) first.
2. Note the app version, Business Central version, environment and your user role.
3. Copy the full error message. Describe the action that caused it and the result you expected.

## 2. Complete the contact form

The existing form is in **German**. Fields marked \* are required. You can describe your issue in English.

| German field          | What to enter                                                           |
| --------------------- | ----------------------------------------------------------------------- |
| Vorname / Nachname    | Your first and last name                                                |
| E-Mail                | Your email address                                                      |
| Mobiltelefon          | Your phone number                                                       |
| Firma                 | Company, optional                                                       |
| Betreff               | Subject: **Margin Tax –** followed by your issue                        |
| Large description box | Details using the template below                                        |
| ABSENDEN              | Submit your request after reviewing the privacy notice and your consent |

{% @dynamics-contact-form/dynamics-form url="<https://assets-eur.mkt.dynamics.com/4fdafba7-58a0-439d-ac40-8b9307b6aa29/digitalassets/standaloneforms/26148488-e600-f111-8407-7ced8d493772>" %}

[Open the contact form in a separate window](https://assets-eur.mkt.dynamics.com/4fdafba7-58a0-439d-ac40-8b9307b6aa29/digitalassets/standaloneforms/26148488-e600-f111-8407-7ced8d493772) if the embedded form does not appear.

## 3. Description template

Copy this text into the large description box and complete the details:

```
Product: solutioo Margin Tax / Differenzbesteuerung
App version:
Business Central version:
Environment: Sandbox / Production
User role:
Action / affected page:
Steps to reproduce:
Expected result:
Actual result and full error message:
Document type and anonymized reference:
Time of occurrence:
```

Remove credentials and personal customer information from descriptions and screenshots. Share internal purchase values, margins and complete posting evidence only through a protected channel agreed with support.

## Where are the fields?

![Empty Dynamics CRM contact form: 1 contact details, 2 subject, 3 description, 4 submit](https://3330400322-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FshvCzvgNovEOqwvYy9EU%2Fuploads%2FK2pyVT8rQmPNXjH5JsuB%2F09-contact-form.png?alt=media)

*Figure 1 · 1 Enter contact details, 2 name the product and issue, 3 describe the error, 4 submit after your own review. The image shows the existing form before completion.*

## What happens after submission?

Check the response displayed by the form after you submit it. Refer to your issue and any reference provided when following up. Service hours and response times depend on your support agreement.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://docs.solutioo.de/differenzbesteuerung/differenzbesteuerung_en_us/help/support.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.