> For the complete documentation index, see [llms.txt](https://docs.solutioo.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.solutioo.de/magento-2-api-connector/magento2_en_us/order-processing/magento-credit-memos.md).

# Magento Credit Memos

The connector can download Magento Credit Memos and display them in the dashboard.

### Activation

Enable **Download Credit Memo** and use the Credit Memos area in the Download Cockpit. The associated Magento order must already exist as a sales entry in the dashboard; otherwise the credit memo may be skipped.

### Download

Magento ID, order reference, amounts, and line items are saved. Afterwards, check the dashboard and messages.

### Critical Limitations of Document Creation

{% hint style="danger" %}
The existing routine in version 27.10.0.16 creates a **Blanket Order** instead of a BC Sales Credit Memo. The dashboard action must not be understood as a postable credit memo process.
{% endhint %}

Additionally, this path uses the configured **Default Logged Customer** instead of reliably using the customer from the original order, does not perform the same tax/shipping validation as the normal order, and uses the order quantity for line items. Partial credit memos, tax, customer, and currency may therefore be incorrect from a business perspective.

### Safe Approach

1. Download the original order first.
2. Only download the Credit Memo.
3. Compare data with Magento from a business perspective.
4. Create a BC Sales Credit Memo separately following an approved process.
5. Verify the link and posting.


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