Use the Order Dashboard

The Sales Order Dashboard is the worklist for downloaded Magento orders and credit memos. It links the Magento order number to the created BC document and the latest processing message.

Dashboard Orientation

🔗 Identity

Webshop, Magento ID, and visible order number.

👤 Customer & Value

Order date, customer, currency, and total amount.

🧾 BC Document

Sales order plus associated shipment and invoice.

🚦 Status

Success, error, and Status Description of the last run.

Typical Actions

Orders

• Download a single order
• Create or open a sales order
• Reload missing product options
• Check document links

Follow-Up Documents

• Open posted shipment
• Report tracking to Magento
• Upload invoice
• Verify credit memo data

Safely Retry Errors

1

Select the affected line

Do not restart the entire download if only one order failed.

2

Read the Status Description

Derive the webshop, mapping, posting group, or missing master data from the message.

3

Correct the root cause

Repair the configuration, mapping, or master data record specifically.

4

Reprocess only this order

Check the existing BC document and dashboard link to rule out duplicates.

5

Review the document before posting

Verify customer, prices, tax, shipping costs, options, and location from a business perspective.

Create Credit Memo in version 27.10.0.16 technically creates a Blanket Order instead of a BC Sales Credit Memo. Do not use this action in production until the process has been corrected and fully tested.