> For the complete documentation index, see [llms.txt](https://docs.solutioo.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.solutioo.de/magento-2-api-connector/magento2_en_us/troubleshooting-and-support/faq.md).

# FAQ

The most common questions about the standard connector — answered concisely and directly.

<details>

<summary><strong>Why is Test Connection green but an upload fails?</strong></summary>

The test confirms token retrieval and basic connectivity. An upload may require additional API permissions, mappings, mandatory fields, or Magento modules. Check the specific request in the API Log.

</details>

<details>

<summary><strong>Which URL should be entered?</strong></summary>

The Magento base URL without a trailing slash. The default API Base Path is `/rest/all/V1`.

</details>

<details>

<summary><strong>Can I use OAuth?</strong></summary>

Not recommended for production in version 27.10.0.16: the signature generation uses static values and must be technically corrected and fully tested before use.

</details>

<details>

<summary><strong>Why is my order status not being downloaded?</strong></summary>

Check **Downloadable Order Status**. The Selected checkmark of the status list does not control the interactive filter; the standard job uses its own hard-coded statuses.

</details>

<details>

<summary><strong>Why does a cockpit preset not start a download?</strong></summary>

Run Initial Setup, Run Catalog Sync, and Run Sales Sync only mark areas. Only **Run Selected** actually executes the selection.

</details>

<details>

<summary><strong>Why does "Import" show an upload?</strong></summary>

Some labels are historical. **Upload Data** sends data from Business Central to Magento.

</details>

<details>

<summary><strong>Can I synchronize all price types?</strong></summary>

The regular price is verifiably included in the standard process. Special, tier, and customer prices must be verified separately for the specific installation.

</details>

<details>

<summary><strong>Why does the variant inventory not match?</strong></summary>

Check the child SKU, enabled variant inventories, MSI source mapping, BC location, negative quantities, and the end of the last batch.

</details>

<details>

<summary><strong>May I use Create Credit Memo?</strong></summary>

Not in production in version 27.10.0.16: the current routine creates a blanket order instead of a sales credit memo.

</details>

<details>

<summary><strong>Which automation is verifiably standard?</strong></summary>

The dedicated **Product Download Job**. Other management codeunits partially have an empty OnRun entry point and must only be scheduled after your own Job Queue Entry test.

</details>

{% hint style="info" %}
No matching answer found? Filter the Activity Log and API Log by webshop, module, and time period, and save the specific error message without credentials.
{% endhint %}


---

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