FAQ
The most common questions about the standard connector — answered concisely and directly.
Why is Test Connection green but an upload fails?
The test confirms token retrieval and basic connectivity. An upload may require additional API permissions, mappings, mandatory fields, or Magento modules. Check the specific request in the API Log.
Which URL should be entered?
The Magento base URL without a trailing slash. The default API Base Path is /rest/all/V1.
Can I use OAuth?
Not recommended for production in version 27.10.0.16: the signature generation uses static values and must be technically corrected and fully tested before use.
Why is my order status not being downloaded?
Check Downloadable Order Status. The Selected checkmark of the status list does not control the interactive filter; the standard job uses its own hard-coded statuses.
Why does a cockpit preset not start a download?
Run Initial Setup, Run Catalog Sync, and Run Sales Sync only mark areas. Only Run Selected actually executes the selection.
Why does "Import" show an upload?
Some labels are historical. Upload Data sends data from Business Central to Magento.
Can I synchronize all price types?
The regular price is verifiably included in the standard process. Special, tier, and customer prices must be verified separately for the specific installation.
Why does the variant inventory not match?
Check the child SKU, enabled variant inventories, MSI source mapping, BC location, negative quantities, and the end of the last batch.
May I use Create Credit Memo?
Not in production in version 27.10.0.16: the current routine creates a blanket order instead of a sales credit memo.
Which automation is verifiably standard?
The dedicated Product Download Job. Other management codeunits partially have an empty OnRun entry point and must only be scheduled after your own Job Queue Entry test.
No matching answer found? Filter the Activity Log and API Log by webshop, module, and time period, and save the specific error message without credentials.