> For the complete documentation index, see [llms.txt](https://docs.solutioo.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.solutioo.de/magento-2-api-connector/magento2_en_us/troubleshooting-and-support/safe-restart.md).

# Safe Restart

A safe restart begins by determining what has already happened.

### Five Questions

1. Did Magento receive the request?
2. Was an object created/changed there?
3. Did BC save the Magento ID?
4. Is the target object functionally complete?
5. What is the smallest action that must be repeated?

### Decision

* No target object: fix the cause and resend
* Target object exists, ID missing: link/repair, do not recreate
* Partial change: use a targeted update action
* Unclear: do not retry, request support analysis

### Evidence

Document the before/after state, Activity/API Log, IDs, and timestamps.

{% hint style="warning" %}
Pause parallel user actions and Job Queue Entries during diagnosis.
{% endhint %}


---

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