Safe Restart

A safe restart begins by determining what has already happened.

Five Questions

1. Did Magento receive the request?
2. Was an object created/changed there?
3. Did BC save the Magento ID?
4. Is the target object functionally complete?
5. What is the smallest action that must be repeated?

Decision

• No target object: fix the cause and resend
• Target object exists, ID missing: link/repair, do not recreate
• Partial change: use a targeted update action
• Unclear: do not retry, request support analysis

Evidence

Document the before/after state, Activity/API Log, IDs, and timestamps.

Pause parallel user actions and Job Queue Entries during diagnosis.