Support Package, Security, and Privacy

A good support package enables diagnosis without unnecessary data disclosure.

Include

• App/BC/Magento version
• Web Store Code, no secrets
• Affected process and time
• Magento and BC record keys
• Exact message
• Relevant Activity and API Log entries
• Reproducible steps
• Expected and actual result

Remove/Mask

Passwords, tokens, consumer secrets, full customer addresses, payment details, and non-relevant payload data.

Screenshots

Capture only relevant areas; check browser URL, username, tenant, and data.

Do not paste production API secrets into tickets, emails, or GitBook. If accidentally disclosed, rotate immediately.

Privacy

Align access, retention, and deletion of logs with your organizational policies.