Status Management & Order Status

Shopware manages order states through a state machine (status management) with defined status transitions. The connector uses these to automatically report the order status back to Shopware when specific events occur in BC.

Setup

1. Import the status management and transitions using Load Initial Data.
2. Define the following in the configuration:

   • Order Status on Shipment – which transition is triggered when a shipment is posted.
   • Order Status on Invoice Creation – which transition is triggered when an invoice is posted.
   • Send Order Status Email – whether Shopware sends an email to the customer when the status changes.

The statuses are selected through a lookup on the loaded status transitions. If no values are available here, run Load Initial Data first.

Feedback process

For more information, see Status Feedback to Shopware.