> For the complete documentation index, see [llms.txt](https://docs.solutioo.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.solutioo.de/shopware/shopware6_en_us/customer-management/b2b-roles-and-approval-process.md).

# B2B Roles & Approval Process

For business customers, the connector assigns a **role** to each contact. It controls what the respective B2B user is allowed to do in the shop.

**The three roles at a glance**

| Role         | View | Order | Approve |
| ------------ | :--: | :---: | :-----: |
| **View**     |   ✓  |   –   |    –    |
| **Orderer**  |   ✓  |   ✓   |    –    |
| **Approval** |   ✓  |   ✓   |    ✓    |

* **View:** May see the assortment and prices and forward a shopping cart for approval – but may not place a binding order.
* **Orderer:** May view and create orders.
* **Approval:** May additionally approve orders (for example, approve purchases made by colleagues).

**Typical approval process**

```mermaid
flowchart LR
    A[View/Orderer creates a shopping cart] --> B{Approval required?}
    B -->|yes| C[Approval user reviews]
    C -->|approved| D[Order is placed]
    C -->|rejected| E[back to the creator]
    B -->|no| D
    D --> F[Order intake in BC]
```

The order that is placed reaches Business Central through the regular [order intake](/shopware/shopware6_en_us/order-processing/order-intake-from-shopware-into-bc.md).

**Setup**

1. Enter the role IDs in the configuration (**B2B Contacts** area).
2. Assign the appropriate role to the contacts.
3. Upload the contacts as B2B users.

{% hint style="info" %}
The approval workflows themselves are displayed within the Shopware B2B environment. The connector ensures that the correct users are created in the company account with the correct role.
{% endhint %}

{% hint style="success" %}
**Recommendation:** Assign the **Approval** role sparingly and deliberately – ideally to buyers or managers who are responsible for orders.
{% endhint %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.solutioo.de/shopware/shopware6_en_us/customer-management/b2b-roles-and-approval-process.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.