> For the complete documentation index, see [llms.txt](https://docs.solutioo.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.solutioo.de/shopware/shopware6_en_us/customer-management/creating-and-updating-customers.md).

# Creating and Updating Customers

#### 1. Automatic Customer Creation

**1.1 Prerequisites:**

<table data-view="cards"><thead><tr><th></th></tr></thead><tbody><tr><td><em><strong>"Create Customers Automatically</strong>"</em> must be enabled in the settings.</td></tr><tr><td>A <em><strong>"Customer Template"</strong></em> must be configured.</td></tr><tr><td>A <em><strong>"Customer Number Series"</strong></em> must be defined.</td></tr></tbody></table>

**1.2 Data Created**

The following data is transferred when a customer is created:

<table><thead><tr><th width="166.5970458984375">Field</th><th width="416.524169921875">Source</th></tr></thead><tbody><tr><td>No.</td><td>From the number series or the Shopware customer number</td></tr><tr><td>Name</td><td>First and last name from Shopware</td></tr><tr><td>Address</td><td>Bill-to address from Shopware</td></tr><tr><td>Email</td><td>Email from Shopware</td></tr><tr><td>Phone</td><td>Phone number from Shopware</td></tr><tr><td>Posting groups</td><td>From the customer template</td></tr></tbody></table>

#### 2. Manual Customer Creation

**2.1 In Business Central**

{% stepper %}
{% step %}
Create a new customer.

<a class="button primary">Create customer template</a>
{% endstep %}

{% step %}
Enter the relevant data.

{% hint style="info" %}
Use the same customer number or email address as in Shopware.
{% endhint %}
{% endstep %}
{% endstepper %}

**2.2 Establishing the Customer Assignment**

{% stepper %}
{% step %}
Open the Customer Card.
{% endstep %}

{% step %}
Make sure that **Email** or **No.** matches Shopware.
{% endstep %}

{% step %}
The customer is recognized automatically with the next order.
{% endstep %}
{% endstepper %}

#### 3. Updating Customer Data

{% columns %}
{% column width="50%" %}
**Automatic Update**

Customer data is updated with every order import:

* Address, phone numbers, changes
  {% endcolumn %}

{% column width="50%" %}
**Manual Update (BC)**

1. Open the [**Customer Card**](#id-5.-customer-template)**.**
2. Edit the fields you want.
3. Save.
   {% endcolumn %}
   {% endcolumns %}

{% hint style="info" %}
Changes made in BC are **not** transferred to Shopware automatically.
{% endhint %}

#### 4. Ship-to Addresses

**4.1 Ship-to Addresses of a Customer**

{% hint style="success" %}
Ship-to addresses from Shopware orders that differ from the bill-to address are created automatically as ***"Ship-to Addresses"***.
{% endhint %}

**Where to find them:** Enter *"Customers"* in the BC search. In the page that opens, follow the path: *"More options"* <i class="fa-right">:right:</i> *"Related"* <i class="fa-right">:right:</i> *"Customer"* <i class="fa-right">:right:</i> *"Ship-to Addresses"*

The system compares the ship-to address with the bill-to address. If they differ, a new ship-to address is created automatically. This ship-to address is then assigned to the corresponding customer.

<div align="left" data-with-frame="true"><figure><img src="https://3167966143-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVsUTvHyq0bxTYi3oQtlM%2Fuploads%2FBE9BSU4Z1WaMmEEz6LAB%2FBildschirmfoto%202026-04-16%20um%2010.33.36.png?alt=media&#x26;token=23487207-8242-44ba-a46b-2ce4c26a0249" alt=""><figcaption></figcaption></figure></div>

You can manage the ship-to addresses here. You can also create new addresses and update or extend existing ones.

<div data-with-frame="true"><figure><img src="https://3167966143-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVsUTvHyq0bxTYi3oQtlM%2Fuploads%2FUf7bux3o3pUWb9n35Oog%2FBildschirmfoto%202026-04-27%20um%2015.19.44.png?alt=media&#x26;token=79337f02-5f7c-4066-915d-46c8a4b9c4a1" alt=""><figcaption></figcaption></figure></div>

<div data-with-frame="true"><figure><img src="https://3167966143-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVsUTvHyq0bxTYi3oQtlM%2Fuploads%2F8IJTFtiT3s45Ceqsc3q4%2FBildschirmfoto%202026-04-27%20um%2015.20.08.png?alt=media&#x26;token=2c22d947-3d25-4b4a-b241-58ea6e5014aa" alt=""><figcaption></figcaption></figure></div>

**4.2 Ship-to Addresses of All Customers**

You can also display all ship-to addresses from the Customers page. The path for this is: *Customers page* <i class="fa-right">:right:</i> *"..."* <i class="fa-right">:right:</i> *"Inquiries"* <i class="fa-right">:right:</i> *"Customer Ship-to Addresses"*

<div data-with-frame="true"><figure><img src="https://3167966143-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVsUTvHyq0bxTYi3oQtlM%2Fuploads%2Fb79N6B1M0nSiLbCqKwZ4%2FBildschirmfoto%202026-04-27%20um%2015.20.54.png?alt=media&#x26;token=a8bfba31-77ff-4878-9d25-ea47e37272ab" alt=""><figcaption></figcaption></figure></div>

<div data-with-frame="true"><figure><img src="https://3167966143-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVsUTvHyq0bxTYi3oQtlM%2Fuploads%2F30wMtaeSsTNw8P2LoZ97%2FBildschirmfoto%202026-04-27%20um%2015.21.29.png?alt=media&#x26;token=27924491-c06c-4cc6-be28-991cb960db6e" alt=""><figcaption></figcaption></figure></div>


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