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During order intake from Shopware, the connector can add missing master data automatically – controlled by the configuration.
Creating unknown items
If the Create Unknown Items option is enabled, items that exist in Shopware but are not yet available in BC are created automatically when the order is downloaded. They are matched by item number (SKU).
Creating unknown / guest customers
Orders without a matching customer are processed according to the customer rules – either as a new customer or assigned to a default or guest customer. See Guest Customers & Default Customers.
Choosing the price source
A configuration option lets you control whether the price from the Shopware order is adopted during order import or whether the customer's default BC price is used. Disable the option if the BC customer prices are to apply.
Automatic item creation is convenient, but it can produce incomplete item master data. Review newly created items and add any missing information (for example, posting groups).
Items are matched by item number (SKU/productNumber). If no matching BC item is found and "Create Unknown Item" is enabled, the connector creates the item automatically from the "Item Template". If the option is not enabled, the line remains reserved for the existing item or the import reports the missing item.
The "Item Template" is used for items and the "Cust. Template" for customers. Among other things, these templates determine posting groups and further master data defaults. Review automatically created records, because not all detail fields can be filled from Shopware.