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The connector first matches via the Web ID and then via the email address. If no matching customer is found, the rules for guest and default customers apply. See Guest Customers & Default Customers.
Yes. The customer must be marked as a web customer and have the mandatory information: salutation, customer group, sales channel, and country/region. After the upload, it receives a Web ID. See Customer Upload (BC to Shopware).
B2B users are contact persons of a corporate customer who can sign in. There are three roles: View (view only), Buyer (view and order), and Approval (view, order, and approve). See B2B Roles & Approval Process.
The customer is the company account in Shopware, and the contacts of this customer become the B2B users who can sign in. The assignment is made via the customer ID of the customer, or alternatively via the email address. See B2B Users from Contacts.
In that case, the connector builds a substitute address following the pattern {ContactNo}@{CustomerNo}.{fallback-domain}. This requires a configured B2B Email Fallback Domain.
Via a BC price list of the Customer Price Group type, which is uploaded as a Shopware price rule. See Customer Group Prices (Rules) and Set Up a B2B Shop.
Yes. During the customer upload, existing ship-to addresses are transferred automatically and updated when they change. See Synchronize Ship-to Addresses.
A fixed customer to which orders without a (synchronized) customer account are posted – guest orders, for example. This keeps the customer list lean. See Guest Customers & Default Customers.
B2B users are created from Business Central contacts. The connector creates login accounts in Shopware for the contacts and assigns them to the respective company. This allows your business customers to sign in to the B2B shop with their own users. For details, see B2B Users from Contacts.
Using B2B roles, you control which users are allowed to perform which actions, and with approval processes you can make orders subject to approval. The connector supports the assignment of roles and company structures. For details, see B2B Roles & Approval Process.
B2C customers are private customers with a single account; B2B customers are corporate customers, possibly with several users, price groups, and approval processes. The connector can synchronize both types and distinguishes them via the customer or contact assignment. For details, see Specifics for B2B/B2C Customers.
The connector synchronizes several addresses per customer between Shopware and Business Central, so that different ship-to and bill-to addresses are available for B2B customers. For details, see Synchronize Ship-to Addresses.
Yes. Using the customer upload, customer accounts, addresses, and customer groups are transferred from Business Central to Shopware – useful for enabling existing customers for the shop. For details, see Customer Upload (BC to Shopware).