FAQ – Orders

How are new orders loaded from Shopware into Business Central?

The connector loads orders incrementally based on the consecutive Shopware number (auto-increment) and only fetches new orders from the last status onward. The download can be started manually or automated via the Job Queue. See Auto-Increment & Incremental Download.

Can I skip old orders during the first download?

Yes. Using the Shopware Opening AutoIncrement value, you define the order from which loading starts. This way, older legacy orders are deliberately skipped.

Why was no sales order created in BC for an order?

Check the Status Message column in the Order Dashboard. Common causes are missing assignments: an unknown item, a missing customer or tax mapping, or an unmapped payment method.

How does the connector report the order status back to Shopware?

When you post a shipment or invoice in BC, the configured status transition is triggered in Shopware; optionally, Shopware sends an email to the customer at the same time. See Status Feedback to Shopware.

How are shipping costs adopted from Shopware?

The shipping costs calculated in Shopware are adopted as a separate document line – either as an item or as a G/L account. See Set Up Shipping Costs.

How are guest orders (without a customer account) processed?

Guest orders can be posted to a fixed default guest customer or created as a new customer – depending on the configuration. See Guest Customers & Default Customers.

Are differing ship-to and bill-to addresses adopted?

Yes. The order import takes differing ship-to and bill-to addresses into account and transfers them to the BC sales order. See Order Intake from Shopware into BC.

How often should I retrieve orders?

For smooth operations, an automatic retrieval every 15–30 minutes via the Job Queue is recommended. See Recommended Job Queue Setups.

What happens to orders from marketplaces?

Marketplace orders can be recognized and assigned to the correct origin via the Marketplace Order ID and Marketplace Source (depending on your integration). See Marketplace Orders.

How do Shopware orders get into Business Central?

The connector downloads orders from Shopware and creates them as sales orders in Business Central. The download can be performed manually or automatically via the Job Queue. For details, see Order Intake from Shopware into BC.

Are missing items and customers created automatically during the order import?

Yes. If automatic creation is enabled, the connector creates missing items and customers in Business Central during the order import so that the order can be processed completely. For details, see Automatic Creation During Order Import.

How do I avoid orders being imported twice?

The connector uses an incremental download with auto-increment and remembers the last order that was loaded. This way, only new orders are imported. For details, see Auto-Increment & Incremental Download.

How is the order status reported back to Shopware?

After processing in Business Central (for example shipment, invoice), the connector reports the corresponding payment, delivery, or order status back to Shopware. You maintain the status assignment in the mapping. For details, see Status Feedback to Shopware and Status Management & Order Status.

How are guest orders handled?

Guest orders without a customer account are imported and assigned to a default or collective customer, or created as a new customer. For details, see Guest Orders and Guest Customers & Default Customers.

Can I also process marketplace orders?

Yes. Orders that come in through connected marketplaces in Shopware are imported like regular orders and processed uniformly in Business Central. For details, see Marketplace Orders.