> For the complete documentation index, see [llms.txt](https://docs.solutioo.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.solutioo.de/shopware/shopware6_en_us/frequently-asked-questions-faq/faq-orders.md). # FAQ – Orders ### How are new orders loaded from Shopware into Business Central? The connector loads orders **incrementally** based on the consecutive Shopware number (**auto-increment**) and only fetches new orders from the last status onward. The download can be started manually or automated via the Job Queue. See [Auto-Increment & Incremental Download](/shopware/shopware6_en_us/order-processing/auto-increment-and-incremental-download.md). ### Can I skip old orders during the first download? Yes. Using the **Shopware Opening AutoIncrement** value, you define the order from which loading starts. This way, older legacy orders are deliberately skipped. ### Why was no sales order created in BC for an order? Check the **Status Message** column in the Order Dashboard. Common causes are missing assignments: an unknown item, a missing customer or tax mapping, or an unmapped payment method. ### How does the connector report the order status back to Shopware? When you post a **shipment** or **invoice** in BC, the configured status transition is triggered in Shopware; optionally, Shopware sends an email to the customer at the same time. See [Status Feedback to Shopware](/shopware/shopware6_en_us/order-processing/status-feedback-to-shopware.md). ### How are shipping costs adopted from Shopware? The shipping costs calculated in Shopware are adopted as a separate document line – either as an **item** or as a **G/L account**. See [Set Up Shipping Costs](/shopware/shopware6_en_us/configuration/set-up-shipping-costs.md). ### How are guest orders (without a customer account) processed? Guest orders can be posted to a fixed **default guest customer** or created as a new customer – depending on the configuration. See [Guest Customers & Default Customers](/shopware/shopware6_en_us/customer-management/guest-customers-and-default-customers.md). ### Are differing ship-to and bill-to addresses adopted? Yes. The order import takes differing ship-to and bill-to addresses into account and transfers them to the BC sales order. See [Order Intake from Shopware into BC](/shopware/shopware6_en_us/order-processing/order-intake-from-shopware-into-bc.md). ### How often should I retrieve orders? For smooth operations, an automatic retrieval every **15–30 minutes** via the Job Queue is recommended. See [Recommended Job Queue Setups](/shopware/shopware6_en_us/automation-and-schedules/recommended-job-queue-setups.md). ### What happens to orders from marketplaces? Marketplace orders can be recognized and assigned to the correct origin via the **Marketplace Order ID** and **Marketplace Source** (depending on your integration). See [Marketplace Orders](/shopware/shopware6_en_us/order-processing/marketplace-orders.md). ### How do Shopware orders get into Business Central? The connector downloads orders from Shopware and creates them as sales orders in Business Central. The download can be performed manually or automatically via the Job Queue. For details, see [Order Intake from Shopware into BC](/shopware/shopware6_en_us/order-processing/order-intake-from-shopware-into-bc.md). ### Are missing items and customers created automatically during the order import? Yes. If automatic creation is enabled, the connector creates missing items and customers in Business Central during the order import so that the order can be processed completely. For details, see [Automatic Creation During Order Import](/shopware/shopware6_en_us/data-from-shopware-download-and-matching/automatic-creation-during-order-import.md). ### How do I avoid orders being imported twice? The connector uses an incremental download with auto-increment and remembers the last order that was loaded. This way, only new orders are imported. For details, see [Auto-Increment & Incremental Download](/shopware/shopware6_en_us/order-processing/auto-increment-and-incremental-download.md). ### How is the order status reported back to Shopware? After processing in Business Central (for example shipment, invoice), the connector reports the corresponding payment, delivery, or order status back to Shopware. You maintain the status assignment in the mapping. For details, see [Status Feedback to Shopware](/shopware/shopware6_en_us/order-processing/status-feedback-to-shopware.md) and [Status Management & Order Status](/shopware/shopware6_en_us/configuration/status-management-and-order-status.md). ### How are guest orders handled? Guest orders without a customer account are imported and assigned to a default or collective customer, or created as a new customer. For details, see [Guest Orders](/shopware/shopware6_en_us/order-processing/guest-orders.md) and [Guest Customers & Default Customers](/shopware/shopware6_en_us/customer-management/guest-customers-and-default-customers.md). ### Can I also process marketplace orders? Yes. Orders that come in through connected marketplaces in Shopware are imported like regular orders and processed uniformly in Business Central. For details, see [Marketplace Orders](/shopware/shopware6_en_us/order-processing/marketplace-orders.md). --- # Agent Instructions This documentation is published with GitBook. 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