> For the complete documentation index, see [llms.txt](https://docs.solutioo.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.solutioo.de/shopware/shopware6_en_us/order-processing/order-handling-in-bc.md).
# Order Handling in BC
After the import, Shopware orders are created as **sales orders** in Business Central, where you can process them.
## 1. Imported Orders
### 1.1 Finding an Order
{% stepper %}
{% step %}
Via *Sales* :right: *Sales Orders* :right: filter on the external document number
{% endstep %}
{% step %}
Via *Shopware* :right: *Order Overview* :right: open the order
{% endstep %}
{% step %}
Search for the Shopware order number using the search.
{% endstep %}
{% endstepper %}
### 1.2 Order Card
The order card contains:
General:
Customer and order data
Lines:
Ordered items
Shopware:
Additional Shopware information (order number, status)
## 2. Processing the Order
Checking the lines
Open the order.
Check the lines:
Are the item numbers correct?
Are the quantities and prices correct?
Are all items available?
Availability
If an item is unavailable:
Create a partial shipment.
Agree on a delivery date with the customer.
Reorder the item if necessary.
Adjustments
You can adjust the order:
Add or remove lines.
Adjust prices.
Grant discounts.
{% hint style="warning" %}
Changes to the order are **not** sent back to Shopware automatically!
{% endhint %}
## 3. Creating a Shipment and Creating an Invoice
### 3.1 Posting the Shipment
{% stepper %}
{% step %}
Open the *sales order*.
{% endstep %}
{% step %}
Select one of the *"Post"* options.
{% endstep %}
{% step %}
In the window that opens, select *one* of the three options: only *"Ship"*, only *"Invoice"*, or *"Ship and Invoice"*. Confirm with *"OK"*.
{% endstep %}
{% endstepper %}
{% hint style="info" %}
### Creating an invoice - posting the invoice
To post an invoice, first proceed exactly as described under *"3.1 Posting the Shipment"*.
In the last step, however, select the *"Invoice"* option and then confirm the process with *"OK"*.
{% endhint %}
{% hint style="info" %}
### Creating an invoice - combined posting
The step described under *"3.1 Posting the Shipment"* is the basis for the following process.
To create the shipment and the invoice in a single step, select the *"Ship and Invoice"* option. Then confirm the process with *"OK"*.
You will then find the posted invoice under *"Posted Sales Invoices"*.
{% endhint %}
### 3.2 Tracking Information
If *tracking numbers* are available, first open the corresponding *order*. Then navigate to *"Lines" → "Line" → "Item Tracking Lines"* to view or add the tracking information.
Alternatively, you can enter the package number directly in the field provided for it.
## 4. Creating a Credit Memo
For returns or complaints:
{% stepper %}
{% step %}
Open the *posted order* or the *posted invoice* (they must not be closed yet).
{% endstep %}
{% step %}
Click *"Correct"* and then *"Create Corrective Credit Memo"* in the drop-down menu.
{% endstep %}
{% step %}
Adjust the lines.
{% endstep %}
{% step %}
Post the credit memo. For an explanation of this step, see: [3. Creating a Shipment and Creating an Invoice](#id-3.-creating-a-shipment-and-creating-an-invoice).
{% endstep %}
{% endstepper %}
Tips for Day-to-Day Use
**Daily routines**
* **Morning**: import new orders.
* **Late morning**: check and process orders.
* **Midday**: prepare shipments.
* **Afternoon**: create invoices.
* **Evening**: synchronize the status.
**Documentation**
* Note any changes made to the order.
* Document your customer communication.
* Use the comment field.
**Quality control**
* Check addresses before shipping.
* Verify the item assignments.
* Monitor open entries.
---
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