> For the complete documentation index, see [llms.txt](https://docs.solutioo.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.solutioo.de/shopware/shopware6_en_us/order-processing/status-feedback-to-shopware.md).

# Status Feedback to Shopware

After processing in Business Central, you can report the order status back to Shopware so that your customers can see the current status of their order.

**1. Status Synchronization**

{% stepper %}
{% step %}
**Supported statuses**

<table><thead><tr><th width="142.5753173828125">BC Status</th><th width="161.9122314453125">Shopware Status</th><th width="226.3936767578125">Description</th></tr></thead><tbody><tr><td>In progress</td><td>in_progress</td><td>The order is being processed</td></tr><tr><td>Shipped</td><td>shipped</td><td>The goods have been shipped</td></tr><tr><td>Completed</td><td>completed</td><td>Fully completed</td></tr><tr><td>Canceled</td><td>cancelled</td><td>Order canceled</td></tr></tbody></table>
{% endstep %}

{% step %}
**Manual status feedback**

1. Open the *sales order* or the *order overview***.**
2. Click *"<mark style="background-color:yellow;">Report status to Shopware</mark>"*.
3. The current status is transferred.
   {% endstep %}

{% step %}
**Automatic status feedback**

For certain actions, the status is reported automatically:

* **Shipment posted** → status "shipped"
* **Invoice posted** → status "completed"
  {% endstep %}
  {% endstepper %}

{% hint style="info" %}
The automatic status feedback can be enabled or disabled in the setup.
{% endhint %}

**2. Tracking Information**

<table data-card-size="large" data-view="cards"><thead><tr><th></th><th></th></tr></thead><tbody><tr><td><strong>Transmitting the package number</strong></td><td><ol><li>Open the <em>posted sales shipment</em>.</li><li>Enter the <em>package number</em>.</li><li>Report the status to Shopware <em>"Upload PDF to Shopware"</em>.</li></ol></td></tr><tr><td><strong>Multiple packages</strong></td><td><p>For partial shipments with several packages:</p><ol><li>Create several shipments.</li><li>Each shipment gets its own package number.</li><li>All tracking information is transferred.</li></ol></td></tr></tbody></table>

<div align="left" data-with-frame="true"><figure><img src="https://3167966143-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVsUTvHyq0bxTYi3oQtlM%2Fuploads%2FSFSmn9X4bVuD7ReZmuVi%2FBildschirmfoto%202026-07-06%20um%2010.08.26.png?alt=media&#x26;token=4a035991-e70d-454f-bc6c-07407dc3174a" alt="" width="563"><figcaption></figcaption></figure></div>

**3. Shopware Customer Notification**

After the status feedback:

1. Shopware updates the order status.
2. The customer may receive an email notification.
3. The status is visible in the customer portal.

**4. Cancellations**

**4.1 Canceling an order in BC**

{% stepper %}
{% step %}
Open the "*Sales Orders"*.
{% endstep %}

{% step %}
Click *"Delete"* or archive the order
{% endstep %}

{% step %}
The status is reported to Shopware as "cancelled".
{% endstep %}
{% endstepper %}

<div align="left" data-with-frame="true"><figure><img src="https://3167966143-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVsUTvHyq0bxTYi3oQtlM%2Fuploads%2FoooSZtGK6GC3pI4PBtwD%2FBildschirmfoto%202026-06-11%20um%2010.07.38.png?alt=media&#x26;token=07065c81-065d-451e-9a89-33aef052e03b" alt=""><figcaption></figcaption></figure></div>

**4.2 Cancellation from Shopware**

If a customer cancels an order in Shopware, the cancellation is *detected automatically during the next order import*. The corresponding order in BC can then be processed accordingly. Depending on how far the order has already been processed, *a credit memo **may** also have to be created*.

**5. Returns**

**5.1 Processing a return**

{% stepper %}
{% step %}
Create a sales credit memo.
{% endstep %}

{% step %}
Post the credit memo.
{% endstep %}

{% step %}
Report the [status](#id-1.-status-synchronization) to Shopware.
{% endstep %}
{% endstepper %}

<div align="left" data-with-frame="true"><figure><img src="https://3167966143-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVsUTvHyq0bxTYi3oQtlM%2Fuploads%2FldC94E0niaqhpPUZenWC%2FBildschirmfoto%202026-06-11%20um%2010.27.15.png?alt=media&#x26;token=7a1380b8-795d-4e17-9e0c-92ce0fb077c2" alt="" width="563"><figcaption></figcaption></figure></div>

**5.2 Receipt of returned goods**

First create a *purchase return order* or *post* the *receipt* *directly*. Then inspect the returned goods carefully and update the inventory accordingly.

<details>

<summary><strong>Best Practices</strong></summary>

**Prompt status feedback**

* Report the status promptly after each action.
* Customers expect up-to-date information.
* This reduces customer inquiries.

**Tracking information**

* Enter package numbers immediately.
* Customers appreciate shipment tracking.
* This reduces "Where is my package?" inquiries.

**Communication**

In case of problems or delays:

* Inform the customer proactively.
* Use the Shopware communication features.
* Document everything in the order.

</details>

### Frequently Asked Questions

#### Which Shopware statuses are set for shipment and invoice?

The statuses that are set are freely configurable: “Ord Status On Shipment” is reported when a shipment is posted, and “Ord Status on Invoice” when an invoice is posted. Both are selected through the Shopware state machine. The feedback is sent via the `_action/order` endpoint. When reporting the invoice, the connector also sets the `isShipped` flag.

#### Can the customer be notified automatically when the status changes?

Yes. If “Send Order Status Email” is enabled, the connector sends the `sendMail` flag in the status call so that Shopware triggers the corresponding customer email. Without this option, the status is updated silently (without an email).

#### Where can I see whether a status feedback was successful?

In the “SOUSHW Order” table, the fields `isShipped`, `isInvoiced`, `Success` and `Status Description` track the feedback status. If the developer log is active, you will find details of the server response in the [API Call Log](/shopware/shopware6_en_us/monitoring-and-logs/api-call-log.md).


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