Frequently asked questions
Typical questions about setup, printing, and payment status.
The QR code does not appear on the invoice
Check in this order:
Is the integration Enabled?
What does the FactBox on the document say – which print rule applies?
Is Respect payment terms on, and do the terms have the QR flag? Use Prepare payment terms.
Is there an active payment link?
Is invoice print mode not None?
Are you printing the VR Payment report or a report that uses the extension?
Connection test fails (401)
Space ID, User ID, and API key must belong to the same application user.
In sandbox mode the Test Space ID must be set.
The JWT timestamp uses UTC. Is the BC server date/time correct?
Use Test connection (debug) and read the message.
Payment status stays Active
Was the payment actually completed at VR Payment?
Is the job queue Ready and the integration enabled?
Run Update payment status on the document or Synchronize on setup.
Check the API log for errors.
Transaction without a document number
Matching uses merchant reference and amount. The next sync backfills unmatched transactions. Check that amount and currency match the document.
Cash receipt is not posted
Balancing account type and number must be set.
If Post automatically is off, only a journal line is created.
For a collective link the invoices must still be open – otherwise only the transaction is imported.
Direct-debit customers still get a QR code
Respect payment terms must be on. Direct debit must not have the QR flag. Prepare payment terms applies that.
Do I still need the Azure webhook portal?
No. Status comes from the job queue. Remove a leftover listener on setup with Remove old Azure webhook.