> For the complete documentation index, see [llms.txt](https://docs.solutioo.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.solutioo.de/vr-payment-gateway/vr-payment-gateway_en_us/troubleshooting-and-support/support.md).

# Contact support

<h2 align="center"><i class="fa-comment">:comment:</i> Contact form</h2>

{% @dynamics-contact-form/dynamics-form url="<https://assets-eur.mkt.dynamics.com/4fdafba7-58a0-439d-ac40-8b9307b6aa29/digitalassets/standaloneforms/26148488-e600-f111-8407-7ced8d493772>" %}

***

<h3 align="center">Before you contact us</h3>

<p align="center">To help you quickly, please have the following ready:</p>

<table data-view="cards"><thead><tr><th></th></tr></thead><tbody><tr><td><strong>Your Business Central version</strong></td></tr><tr><td><strong>VR Payment Gateway version</strong> (Extension management, currently 1.18.1.0)</td></tr><tr><td><strong>Description of the issue</strong></td></tr><tr><td><strong>Error messages</strong> (if any)</td></tr><tr><td><strong>Output of “Test connection (debug)”</strong> without the API key</td></tr></tbody></table>

{% tabs %}
{% tab title="VR Payment help" %}
Questions about the gateway, spaces, and the application user:

<a href="https://gateway.vr-payment.de" class="button primary">VR Payment Gateway</a>
{% endtab %}

{% tab title="About solutioo" %}
Solutioo builds extensions for Microsoft Dynamics 365 Business Central.

<a href="https://www.solutioo.de/en/" class="button primary">solutioo.de</a>
{% endtab %}
{% endtabs %}

***

**If you are happy:**

⭐ Rate us on Microsoft AppSource.

⭐ Recommend us.

⭐ Share your success story.


---

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