# Troubleshooting
Not All Functions of the DHL Connector Are Displayed, or the Assisted Setup Produces an Error Message.
Your administrator controls which **permissions and views** you have access to.\
If you are missing functions you need, contact your **Business Central administrator** and request **additional permissions** specifically for the **DHL Connector**.
An Error Message Appears When Uploading to DHL (Recipient Address Issue)
If you have correctly filled in the **Package Code**, **Weight UOM**, and **Weight** fields in a sales order, but clicking **“Upload Packages”** causes an error — while other orders work fine — this is due to **DHL’s automatic address validation**.
When uploading, DHL checks whether the sender and recipient addresses are valid — for example, whether the **house number exists**.\
The same validation happens when manually creating a shipment in the DHL Business Customer Portal.
Please verify the following:
* The **house number** is separated from the **street name** by a **space**.
* The **postal code** matches the **city**.
* The **customer address** entered during checkout contains **no typos**, especially in the street name.
An Error Occurs During Upload to DHL That Is Not Related to the Address
There can be several possible causes. Please make sure that
* The **connection test** was **successful**. See [Basic settings](/dhl-connector/dhlconnector_en_us/configuration/grundlegende-einstellungen.md)
* The **country code** stored in the customer record matches DHL’s requirements.\
DHL expects a **two-letter country code**, while Business Central typically uses a **three-letter code** by default.
* The **package type** you are trying to use is **included in your DHL contract**.\
Example: If your contract does **not include “Go Green”**, attempting to send a package with that service from Business Central will result in an error.
* If you receive the message **“Token could not be generated”**, the connection to DHL failed.\
Check whether the option **“Allow HTTP Client Requests”** is enabled in the **Extension Management** section of the DHL Connector.\
Then verify that the **connection test** completes successfully.
The Assisted Setup for DHL Boxes Does Not Work
As an alternative to the guided setup, you can use the **Business Central search** and enter **“DHL”**, then select **“DHL Packages.”**\
Here, you can create a new package manually — just as you would via the assisted setup.
If this page is not available to you, ask your **Business Central administrator** whether the appropriate **permissions** have been assigned to your user.
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